Rental Terms
Last updated October 2026 · Agreement version 2026-10-v12
1. Rental period
The rental period ends at the agreed return date and London local return time on your booking. If an item is returned late without an agreed extension, each additional commenced rental day after that local return time is charged at that item's daily rental rate shown when you booked. There is no separate flat penalty. We will provide a calculation before charging.
1A. Rental extensions
Request extra days in your rental conversation. Choose a proposed return time within our published 09:00–22:00 London hours. The team may adjust it before approving; the final date and time are shown before you pay. The quote shows affected equipment, new return dates and the additional daily-rate charge; extension days do not receive stacked promotions. A request needs manual approval by DB Cinema Rentals and does not change your dates or charge your card. After approval, extra dates are reserved for up to 24 hours while you complete the secure payment. Dates change only after successful payment and a final availability check. Until then, the original return deadline applies. Payment applies the approved return date and time only to the affected equipment. Other equipment keeps its original deadline. Existing security amounts and cancellation-policy start remain unchanged. An expired or declined request leaves the original rental unchanged; a payment for an extension that cannot be applied is refunded.
2. Security payment and hold
Stripe securely saves your card during checkout, including a subscription or a zero-payable booking. With your agreement at booking, we automatically request the chosen security card authorisation at the agreed pickup or delivery time in Europe/London, rather than holding those funds at checkout. The rental price, any subscription payment and the refundable upfront security payment remain payable at checkout. No separate approval is normally needed for the pickup authorisation; your bank may require authentication or reject it, in which case we notify you and provide recovery through your rental account. Equipment cannot be handed over until the required authorisation and document checks are complete. A cancelled or returned rental does not start a new hold. Rescheduling moves a pending authorisation to the new agreed pickup time. For new bookings, the standard separate card authorisation is exactly 10% of the combined catalog replacement value of all requested equipment, rounded to the nearest penny: £100 for £1,000 of equipment or £250 for £2,500. It reserves available card funds; it is not a rental charge or an upfront payment. The refundable security payment is separate: £100 below £1,000 equipment value; at £1,000 and above, half the nearest-pound 5% equipment value, with that 5% amount bounded to £50–£200 (so the refundable payment is £25–£100). For equipment worth £1,000 or more, you may instead choose the optional full-value card authorisation, with an upfront refundable security payment of half that equipment value before any eligible waiver. The exact chosen payment and hold are shown before you agree. An eligible paid-member or safe-repeat-rental waiver applies only to the upfront payment, never this card authorisation; trials and referral benefits do not waive normal upfront security. Existing confirmed bookings retain their agreed amounts and policy. Security is not a liability cap or an insurance purchase. With your express agreement at booking, we attempt a new authorisation of the same agreed hold amount on your saved card when the existing issuer authorisation is within 24 hours of expiry and the rental still requires security. We use the issuer’s reported expiry, not a promised fixed hold duration. A replacement is a new bank decision and may fail or require you to approve it in your rental account. We release the earlier active hold after the replacement succeeds; your bank may briefly show both authorisations. We notify you if action is needed. Safe return or cancellation ends renewal and unused active authorisations are released separately from any deposit refund, subject to documented settlement. We do not capture funds merely because an authorisation is expiring. Properly owed later payments remain subject to notice, evidence, dispute rights and no double recovery.
3. Condition & care
During the agreed responsibility period you are responsible for accidental physical loss, damage or destruction, including theft, missing items and non-return. Fair wear, pre-existing defects and loss attributable to DB are excluded from renter liability. For repairable damage we seek reasonable evidenced repair costs, limited to reasonable pre-loss replacement value. For lost, stolen, missing or irreparable items we use reasonable equivalent replacement valuation reflecting age, condition and available alternatives, supported by item/condition records. Catalog replacement value is a reference, not an automatic new-for-old award. We give itemised evidence and notice before recovery, allow at least seven days to raise a dispute without limiting statutory rights, and consider your evidence. We account for deposits, holds, recovered items and insurance recoveries to prevent double recovery, including any insurer’s lawful recovery rights. Use equipment lawfully for its intended purpose, follow manufacturer guidance and keep it secure. Do not sell, modify or sub-hire it without written agreement. Before transit, pack it securely in suitable purpose-designed protective cases, including supplied cases. When a vehicle is unattended, lock doors, close and fasten windows/openings, activate security devices and conceal equipment in a locked boot where available or by other secure means. Do not leave kit unattended in public. Agree carriers and handover/return acknowledgement with us; courier use is not a security or packing exemption. Additional overnight, vehicle and carrier restrictions require confirmation before the journey.
4. Identity & agreement
Before any hire we must retain proof of acceptance and establish both identity and address from at least two different established sources, such as a government body and a utility company or bank. A provider pass or website login alone does not establish this evidence. The current Didit flow checks ID, selfie/liveness and address proof. Existing automatic reuse is limited to 90 days and earlier ID expiry, unchanged name/address, rental-start validity and a rechecked provider decision; revocation or risk concerns require fresh checks. Manual/legacy approvals do not qualify for automatic reuse. TMRS’s exception refers specifically to a current account with DB for at least the last 60 days; account age alone is not treated as sufficient. Manual review cannot bypass acceptance, required evidence or a booking-required active hold.
5. Collection & delivery
Pickup is from our London location during agreed hours. Local delivery is available within our service radius for a fee shown at checkout.
6. Territory and incidents
The reviewed equipment quotation is UK only; Europe/worldwide equipment cover is not shown as insured. Do not take kit outside the UK without separate advance written approval of the itinerary and confirmation of suitable insurance arrangements. DB permission alone does not extend insurance. No automatic 60-day worldwide extension is promised. Notify DB immediately on discovering loss, theft, damage or non-return. Report theft to police immediately, obtain the crime reference, preserve condition, tracking and communication evidence and cooperate reasonably. DB notifies its broker promptly without waiting for customer recovery or litigation. Broker/base reporting deadlines need reconciliation; no court judgment before notification is asserted.
7. Inspection and delays
Security payments and card holds secure properly owed sums; they are not liability caps or insurance purchases. DB’s policy excess is not automatically the renter’s liability or cap. Recovery follows the Rental Agreement’s evidenced valuation, notice, dispute and no-double-recovery safeguards. After acknowledged return we inspect promptly, share condition evidence and release/refund undisputed security without unnecessary delay. Issuer release times vary. Notify us promptly of delays. Existing London-local daily-rate calculations are subject to fair review of actual loss, rehire and avoided costs; DB-caused delays are not charged to you.
Cancellation and refunds
If you cancel at least 14 London calendar days before the earliest item starts, we issue a full refund of the amount paid for the rental booking, including any refundable security payment, to the original payment method. Each captured payment is refunded through its original payment transaction, without a cancellation fee or deduction of payment-processing fees. Your bank or payment provider determines when the refund appears. Uncaptured security card holds are released separately. A separately identified recurring membership fee is governed by the Membership Terms and is not included in a rental cancellation refund. Any account credit redeemed for that booking is restored for 365 days; it is not converted into a cash refund. Existing bookings retain the cancellation terms accepted when booked. See the Cancellation & Refund Policy for cancellations closer to the rental start and your statutory rights.